Order & Shipping Updates
Follow each stage of your order, from preparation through careful delivery.
Track Your OrderSONDER SPACES SUPPORT
Customer Concierge & Care
We are here to assist with bespoke commissions, white-glove delivery, and master craft care guidance.
CONCIERGE DESK LIVEMon–Sat, 09:00 – 19:00
Response timeUsually within 45 minutes
DIRECT PATHWAYS
4 PILLARS OF PATRON CARESpecialized Guidance
Thoughtful support for every stage of your Sonder Spaces journey.
White-Glove Delivery & Assembly
Our delivery specialists place, assemble, and prepare each piece with quiet attention.
Delivery GuidancePiece Longevity & Care
Learn rituals that preserve natural timber, linen, stone, and botanical materials.
Care Manual5-Year Craft Warranty
Understand the craftsmanship promise behind your Sonder Spaces piece.
Warranty TermsDIRECT COMMUNICATION
Send Us a Message
Share a little context and our concierge team will help you find a considered next step.
KNOWLEDGE ARCHIVE
Frequently Asked Questions
Clear answers for considered ownership, delivery, and material care.
Once your piece is ready, our delivery team confirms a suitable time, transports it carefully, and completes placement or assembly in your home.
Many solid timber pieces can be considered for bespoke dimensions. Share your room measurements with our concierge team.
The warranty supports structural craftsmanship and material integrity under considered residential use.
Vacuum gently, address spills promptly, and keep linen away from prolonged direct sunlight.
Material consultations are available by arrangement.